Portland Public Library’s mission is to serve the cultural, educational and informational needs of the Portland region. Regarding students, Portland Public Library (PPL) supports their intellectual endeavors in many ways, primarily through providing resources in various formats, safe and comfortable environments, technology capacity and availability of trained staff. To that end and as a secondary activity (subject to staff and space availability), the Library offers to proctor student exams in the Portland Room at the Main Library. Education providers have various and differing proctoring requirements. The student should be clear about what those guidelines entail and, based on PPL’s protocol, decide whether the Library is the correct “fit” for their needs prior to contacting the Library.
There is no charge for this service.
To schedule a proctoring session, contact the Portland Room staff at firstname.lastname@example.org or at 207-871-1700 x747:
- Request proctoring in writing (letter or email) at least one (1) week and no earlier than four (4) weeks before the test date.
- Include in your request: your name, the course name and number, exam time limit and whether your exam is online or in print.
- Sessions can take place Monday-Friday at the Main Library location only during regular library hours (Monday-Thursday 10:00 am – 7:00 pm, Friday 10:00 am-6:00 pm). All tests must be completed 30 minutes before closing.
- For web-based tests, we do not have public computers available, so you must bring your own wireless-capable computer or device. We also cannot guarantee uninterrupted Internet access.
- Proctoring sessions may not be longer than 4 hours.
- The library must receive the test at least 3 days before the test date.
- We accept web-based tests or paper-based tests sent by postal mail or email. We cannot accept tests via fax or brought in by students. Our email address is email@example.com and our mailing address is:
Portland Public Library
Attn: Portland Room
5 Monument Square
Portland, ME 04101
- For online tests, we do not have public computers available for on-line test taking. We also cannot guarantee uninterrupted Internet access.
- Proctoring sessions may not be longer than 4 hours.
Before Your Session:
- Get a list of testing requirements from your testing institution; you are responsible for following them, and for following all instructions they give you. The Library may not qualify as a test site based on those requirements.
- Contact the library 3 days before the session to make sure that we have received your exam.
- Please be on time. Your session does not include study time as part of the proctoring service. If you are late, you may have to wait until a proctor is available to begin your session.
- Bring photo identification to your proctoring session. The name on the photo ID must match the name on the exam documents.
- You are responsible for providing all necessary supplies (pens, paper, calculator, etc.). Bring these with you to your session.
- If you are taking an online test, we do not have public computers available for on-line test taking.
- You may bring a laptop to use for the test if your testing institution allows. We will provide free wireless access to the Internet and an electrical outlet, but we cannot provide technical support for your equipment.
During and After Your Session:
- A Portland Public Library employee will be scheduled to proctor all exams. However, the proctor who begins supervising the exam may be replaced by another proctor before your exam is over.
- Due to the nature of a public library, we cannot guarantee a quiet place or continuous monitoring throughout the exam. You will be in sight of the proctor and the proctor will check on you periodically. Library service takes priority over proctoring.
- Proctors cannot interpret test instructions or assist in technical matters for an online test.
- Proctors will enforce any rules listed in exam materials (e.g. time limits, use of textbooks, etc.). Note: The audible use of mobile devices is prohibited in the Portland Room.
- You, or your testing institution, are responsible for any postage required to return your exam by mail. We cannot return tests via fax or through email (which requires scanning).
- After your session, contact your testing institution and make sure they have received your completed exam. Allow a few days for exams returned via postal mail.
Important Facts about Proctoring at the Library:
- There is no charge for proctoring services at the library.
- Library staff cannot proctor an entire course of study or single tests requiring multiple sittings.
- Each proctoring session must be requested separately and scheduling cannot be guaranteed.
- Tests that have not been taken or rescheduled 30 days after the test date will be discarded.
- We will do our best to accommodate all requests, but staff schedules and technical challenges may interfere.
- We may have to cancel or change a test date due to inclement weather, computer malfunctions, etc. We will do our best to contact you if this should occur. (Please provide your phone number when scheduling your session.)
- The library reserves the right to suspend this service at any time.
- If you have any questions, please contact the Portland Room supervisor at 871-1700 ext. 747 or firstname.lastname@example.org
- The Library recognizes that the process of taking examinations required through distance education providers can be demanding and stressful when accounting for logistics. If the student has needs that cannot be met at Portland Public Library, they may wish to contact Portland Adult Education (207-874-8155) who have indicated that they can proctor exams for a charge.