The following information addresses immediate FAQ’s and highlights how PPL is responding to the current situation.
Dear valued patrons and community members,
Our closure has been extended until Monday, April 27. This is such a hard decision, but undeniably the right decision as we restrict gatherings!
As we respond to the latest information and guidelines from local and national officials around the COVID 19 virus, we want to make sure you have the latest information from Portland Public Library. As you are aware, information and best practices are ever-evolving so please refer to our website and social media channels for the most current information we have available.
- Please do not return Library materials while we are closed.
- Bookdrops have been closed.
- No fines will be incurred.
- No need to renew anything.
- Your holds will remain on the holdshelf until we re-open to the public.
- Placing new holds has been turned off.
How long will Portland Public be closed?
The Library and branches are closed to the public until Monday, April 27, 2020. If this date needs to be extended we will share updates on our website, social media channels, and eblasts to patrons who have signed up for our PPL weekly newsletter. If you do not subscribe to our PPL newsletter but would like to directly receive our news and updates, you can do so here.
Can I still access Library materials?
Yes! We encourage you to explore our diverse array of online resources that can be accessed with your Library Card including eBooks & eAudiobooks, educational learning materials, and so much more, available anywhere, anytime!
What if I do not have a PPL Library Card?
We can help you! We are offering short term eResource library cards if you do not have a library card. To sign up for an eResource library card, please email us at email@example.com.
Can I still place holds on items?
No. At this time we can not accept or process holds.
Can I still reach Portland Public Library staff?
At this time there are no staff members at the Main Library or branches. Reference staff are answering questions via email and chat, 10am-4pm, Monday through Saturday. To reach us, email firstname.lastname@example.org or to reach us by text, text the word portlib to 66746, and then send us your question. We will get back to you as quickly as possible.
How do I return borrowed materials?
We have extended due dates for all materials until April 15, 2020. This includes all ILL and MaineCat resources. There will be no overdue fees incurred during this time. If we need to extend the anticipated due date we will notify you.
Can I return books to PPL bookdrops?
No. At this time all bookdrops have been sealed and we no longer have staff on site to collect and empty book drops. We ask that you please hold on to your materials until the anticipated April 15 due date.
How is Portland Public Library handling materials?
At this time of closure, we are closely following all CDC guidelines for cleaning and disinfecting our spaces including select materials and resources most used by the public.
If you have additional questions, please do not hesitate to contact us.
Thank you again for your understanding and patience during this challenging time.