AS OF SEPT 14: We have made schedule changes at Riverton and Burbank in order to expand their pickup hours. See the new schedule here -- PPL To Go Place a hold. Wait for your pickup notice. Then make an appointment to pick it up. We look forward to seeing you! Our COVID-19 page continues to have links to current health information in multiple languages. Reference will be answering questions Mon-Fri, 10am-4pm, 871-1700 x725. If you would like to get a library card, please email

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Portland Public Library Eliminates Overdue Fines

posted: , by Heather Wasklewicz
tags: Adults | Teens | Parents & Teachers | Kids & Families | Discover Portland | News

Portland, ME, Tuesday, August 11, 2020. Portland Public Library (PPL), joining a growing movement in public libraries across the country, will eliminate overdue fines for all patrons, effective September 1. Currently, the Library is not charging new overdue fines during the COVID-19 pandemic. Payment for lost/damaged items can be made at:

Increasingly, research shows that while people are equal in returning books on time, they are not equal in their ability to pay overdue fees which can result in the loss of access to the library. Evidence shows that this disproportionately harms people of color and people from lower-income households. The Library leadership and Board of Trustees believe this policy change ensures that our public library is living up to its commitment to provide free and equal access to information, knowledge, independent learning, and the joys of reading for our diverse community.

PPL has explored eliminating fines for several years, looking for ways to replace the revenue generated, totaling nearly 2% of the annual budget. Oddly, the COVID crisis presented the opportunity, as the financial turmoil created by the pandemic forced the Library to reevaluate every line item in the budget. PPL will use a portion of the individual donations to its Annual Fund to help offset this loss of revenue. Coupled with the national dialogue about racial and social inequity, the Board saw the opportunity to join colleagues in many major urban library systems such as San Francisco, Nashville, and Chicago to remove this significant barrier to library access.

“Eliminating fines allows PPL to realize our long-term goal to best implement the core values of librarianship – the unfettered access to all the Library can offer,” says Sarah Campbell, Executive Director of Portland Public Library. “We look forward to welcoming back those patrons who simply could not afford to clear their accounts. We hope that some long-lost items may make their way back as well. There is every reason to return them now.”

Studies have shown that overdue fines are not an effective tool to encourage timely returns, but often serve the opposite function. Libraries that have eliminated fees report multiple positive outcomes:

  • Increased patron access to materials and services, particularly for low-income and marginalized patrons and their children
  • Record returns of borrowed materials
  • Reduction of the inequitable impact of overdue fines
  • Improved patron relationships with their library
  • Optimization of library staff time and increased staff efficiency

The Library is also eliminating fees for replacing lost library cards. Patrons who need a new card in order to access Library services can contact Lending Services at or 207-871-1700 ext. 730. While fines for overdue materials will no longer be collected or billed, some patrons may see outstanding fines on their accounts temporarily as Library staff works to update the system and clear accounts. The Library will still charge fees for items that are lost or damaged. Donations to help defray the costs of eliminating fines can be made at


Maine Voices: Portland Public Library committed to welcoming you back safely

posted: , by Heather Wasklewicz
tags: Adults | Teens | Parents & Teachers | Kids & Families | Discover Portland | Seniors




We’re offering a popular no-contact pickup service, we’re seeking submissions for a COVID archive and we’ll soon eliminate overdue fines.

Meet Michelle: PPL’s Social Worker in Residence

posted: , by Heather Wasklewicz
tags: Adults | Teens | Teen Health | Parents & Teachers | Kids & Families | Seniors | Health | Health@PPL | Welcome | Health Resources | Health Outreach Specialist | Latest Health News | News

Libraries are one of the few inclusive public spaces where everyone is welcome to access library materials, public computers and to be a creative learner. As Portland Public Library’s new Social Worker in Residence, I look forward to drawing on both my educational and professional experiences to work collectively with library staff on becoming a more trauma-informed and trauma-sensitive space.

I have over 18 years of experience helping people access food, housing, and healthcare and working with people experiencing substance use, mental illness, and poverty. I enjoy putting my social work skills to use and working with communities on program development, outreach, and engagement, and relationship building all with a trauma-informed and strengths-based perspective.
Library patrons experiencing homelessness have very few places to seek refuge during the day. The Portland Public Library is a safe, quiet, welcoming space that is open to all. Many people go to the library when they don’t know where else to go. I hope to be that person who can listen to people’s stories, provide answers to their questions, and help connect them to the social services and resources in the community that will meet their needs.
Michelle Lamm, MSW, received her Master in Social Work from Boston University in 2000. Before joining the PPL staff, Michelle spent 9 years working as the Preble Street Maine Hunger Initiative Program Manager. Michelle has a wide range of experience working with children, families, and seniors. She has extensive knowledge of food insecurity, homelessness, and poverty.
Welcome, Michelle!
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