There will be NO TO GO SERVICES on Friday, July 3 in celebration of the 4th of July holiday. UPDATE JUNE 19: PPL To Go is up and running! Place a hold. Wait for your pickup notice. Then make an appointment to pick it up. We look forward to seeing you! Our COVID-19 information page continues to have links to current health information in multiple languages. Reference will be answering questions Mon-Fri, 10am-4pm, 871-1700 x725. If you would like to open a temporary eResource library card, please email us at
PPL to go
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Welcome to PPL To Go!  We are happy to see you!

Reserve a timeslot to pick up your Holds after  you receive notice that they are ready.

Book an appointment with Portland Public Library

Make an appointment using our new reservation system, or by calling Lending at
871-1700 ext. 730, or Reference at ext. 725, Monday – Friday, between 10:00-4:00.
Or email

On Monday, June 15, patrons may once again place new holds on materials in our collections! Pickups will continue to be done with our new PPL To Go service at all locations. This is a no-contact pickup service by appointment only.

For the safety of our staff and the community, we do require face masks and social distancing at all times.

If you have any holds that have been waiting for you since March, we ask that you pick them up by Friday, June 19 or they will be moved along to the next patron waiting.

MaineCat requesting from libraries outside PPL is not yet available. The State is working out new policies and procedures in order to safely restart that valuable service as soon as possible.

Special hours for PPL To Go:

5 Monument Square:   Mon – Fri, 11:00 am – 4:00 pm
The first few parking spots along Elm Street are reserved for PPL To Go

Riverton Branch, 1600 Forest Avenue:   Mon – Wed, 10:00 am – 1:00 pm

Burbank Branch, 377 Stevens Avenue:   Tues – Fri, 1:00 – 4:00 pm

Peaks Branch, 129 Island Avenue:   Tues 3:00 – 6:00 pm &  Fri 10:00 am – 1:00 pm

Until the Library re-opens, we will continue this PPL To Go service. The process of placing new holds remains the same as it always has been, but pickups will be done by appointment only. Please do not make an appointment until after you receive notice that your hold is ready — under current conditions, it may sometimes take a little longer than usual for your requests to get filled.

Rules of Service when you arrive to pickup at PPL To Go:

  • Branches:  If there is no line, walk up to the door and ring the bell or call your branch phone number when you arrive and let us know you are here.
  • Downtown: Wait in line or walk up to the Elm Street Corner door.
  • If there is a line, please wait at one of our orange cones, placed 6 feet apart for safety.
  • Face coverings are REQUIRED in order to approach Library staff or the service table.
  • Have your library card or ID ready and place it on the service table.
  • Please step back 6 feet while we assist you.
  • We will check your ID and then retrieve your items and place them on the table.


We are accepting returns only via the book drops at each location. All bookdrops except Reiche are open.

  • For MaineCat or ILL materials and oversize books, please put them into a clean plastic bag and tie it closed to avoid damage.

Important Notes: 

Following best practices for safely handling materials, we are placing the contents of our book drops on quarantine for 7 days before handling them and checking them in. This means your items will not be checked in right away. Don’t worry – we will have a grace period that will extend due dates to account for the quarantine period.

If you require curbside service, this must be arranged ahead of time and is only available on a limited basis due to staffing and safety constraints.