UPDATE JULY 20: MaineCat requesting has been restarted. Please be aware quarantine protocols will result in longer than usual delivery times. PPL To Go is up and running! Place a hold. Wait for your pickup notice. Then make an appointment to pick it up. We look forward to seeing you! Our COVID-19 page continues to have links to current health information in multiple languages. Reference will be answering questions Mon-Fri, 10am-4pm, 871-1700 x725. If you would like to open a temporary eResource library card, please email lending@portlib.org
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Connect with the Library:

cloudLibrary

Download popular eBooks cloudLibrary iconand eAudiobooks for free to your phone or tablet from cloudLibrary. This service is offered in partnership with other Maine libraries, with additional content exclusively available to Portland Public Library cardholders.

Follow these instructions to get started on your device: iPhone/iPad, Android (including Nook HD), or Kindle Fire. Once you’ve downloaded the app, check out these handy tips and tricks to navigate within your cloudLibrary.

If you need further assistance, please call the Reader’s Advisory desk at (207) 871-1700 x705, or stop by the Public Computing desk at the main library to schedule a tutoring appointment.

 


cloudLibrary FAQ 

Does cloudLibrary use cellular data or require a wifi connection? 

cloudLibrary only uses data or requires a wifi connection when you are browsing and downloading. While browsing is at your discretion, it usually takes less than a minute for a title to download. Once you have selected and downloaded a book, you can take your device on the go and read or listen without using any data or requiring a wifi connection.  

How many items can I borrow? 

You can borrow up to 3 total items at one time from cloudLibrary.  

How long can I keep the items I check out? 

You can keep all items for 3 weeks. They will automatically be returned at the end of the 3-week lending period. You may return them early if you like.

Can I renew books that I have borrowed from cloudLibrary? 

Sometimes. If a book is on hold, it will automatically transfer to the next person in line so you will not see an option to renew. If it is not on hold, a “Renew” button will appear in your “My Books” tab 3 days prior to your loan expiring. 

Why can’t I find a particular eBook or eAudiobook?

The library does not own a copy of that particular book. Libraries have to purchase eBooks and eAudiobooks in the same way they purchase physical books. They are not unlimited.

How do I suggest an eBook or eAudiobook for purchase? 

You can make purchase suggestions directly through the app. Make sure your filter for “suggestions for library” is turned on. Then, when you search for a book the library does not own, press the orange “Suggest” button to make your request. You can also email readersadvisory@portlib.org with your suggestion. 

Why is the wait time so long?

Libraries purchase eBooks in the same way they purchase physical books. The publishers require us to abide by the one copy/one user model just as we do with physical books. The wait time you see on a specific title is worst-case-scenario and will likely be reduced by other patrons returning materials early or cancelling holds. The library may also purchase additional copies to reduce wait times.

I have downloaded a book but receive an ERROR message when I try to open it. What do I do? 

Try uninstalling and then re-installing the app. This solves most technical errors that occur with cloudLibrary. If you try this and it does not solve your problem, please contact us at readersadvisory@portlib.org or (207) 871-1700 x705 so that we can troubleshoot.

What happens when I update my cloudLibrary app?

Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.

I am trying to log in to cloudLibrary but am receiving a message that my barcode is not valid. Is there a problem with my account? 

Your barcode will not be recognized if you include spaces when you type it in. Try re-entering your barcode with no spaces. If that does not work, you may have fines on your account that exceed $5. You can clear up your fines by logging into your account at portlandlibrary.com or visiting any of our branches. 


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