Employment at PPL
Portland Public Library is an equal-opportunity employer dedicated to creating a culture that fosters continuous staff development and engagement to reflect the learning role we play for our patrons. We value self-directed growth as well as sharing knowledge and experience, working collaboratively, and communicating openly.
In an effort to promote professional engagement with colleagues, with community efforts, and in the broader library field, the Library strongly encourages and supports staff participation in activities that enhance staff skills and experience, and contribute to the overall mission and services provided by the Library. Every employee of the Portland Public Library will strive to provide the highest quality service both externally to library patrons and internally to colleagues.
We are committed to hiring and maintaining a diverse workforce of highly qualified staff to broaden perspectives, promote equity and inclusion, and connect to the breadth of our community. Applicants with racially, ethnically, or culturally diverse identities or backgrounds are encouraged to apply.
—Community Resources Coordinator (Grade 64) – 37.5 hours
Portland Public Library (PPL) is currently seeking candidates for the Community Resource Coordinator. The primary focus of this full-time position is to work with Library patrons experiencing mental health challenges, substance use disorders, homelessness, and other exclusion issues, assessing their needs and referring them to appropriate services in the community. The position works with PPL staff, area social service agencies, City of Portland police and social services staff, and members of the community to address the health and wellness needs of at-risk library patrons and to ensure a pleasant and safe environment for all. The Coordinator also shares their expertise with PPL staff on working successfully with challenging populations, boundary setting, de-escalation techniques, and self-care. This position reports to the Director of Finance.
Nature & Scope of the Position
- Provides individuals in need in the Library with information, support, and referrals to local organizations for basic needs such as income, shelter, food, clothing, transportation, legal services, or medical issues, mental health or substance use treatment, following the highest ethical, professional standards.
- Exercises excellent judgement and a high degree of discretion in assessing situations and determining appropriate intervention measures.
- Develops a network of local agencies that provides for those in need and accepts referrals. Represents the Library at community provider meetings and partners with these agencies to improve coordination of care for these individuals.
- Collaborates with Library’s Public Safety staff and other staff to address the most severe situations and to provide feedback to better handle challenging cases. Provides input to decisions to allow suspended patrons back into the Library.
- Provides support and guidance to Library staff in dealing with challenging behaviors.
- Shares expertise to support staff to better understand at-risk behaviors and improve self-care and safety.
- Develops and maintains database to log interactions with patrons.
- Keeps up-to-date with emerging trends and development regarding serving vulnerable populations and contributes to policy and planning.
- Bachelor’s in Social Work or related field.
- Four years’ experience in social work, public health, mental health, behavioral health, health information/education, or related field.
- Evidence of ability to successfully synthesize and communicate information related to public health or social issues and concerns; evidence of knowledge of the community.
- Preference may be given for experience, abilities, and knowledge in the following:
- Family crisis
- Substance use disorder
- Mental illness
- Domestic abuse/violence
- Strong service orientation, professional boundaries and ethics, and excellent communication skills to provide a high level of positive regard and assistance to a diverse public who may be experiencing challenges.
- Commitment to enforce Library rules effectively while maintaining a calm and professional demeanor.
- Ability to work effectively and cooperatively with other members of Library staff and community partners.
- Experience relating professional techniques and modeling skills to colleagues.
- Ability to communicate well verbally and in writing with Library staff and all members of the public.
- Able to collect and analyze data relevant to service provided by this position.
- Proficiency in Microsoft Office 365 and database software.
- This position is performed in a busy public library environment and requires prolonged periods of time moving throughout the Library.
- Public interaction sometimes involves working with people who present mental, emotional, or physical challenges, or those for whom English is not the first language.
- The Library’s hours include evening and weekend hours, so this position’s schedule will include some.
This is a 37.5 hour/week, full-time position, and the pay band begins at $23.00/hour. Excellent benefits include health, dental, and vision insurance, retirement options, and paid leave. This position is exempt; not union-represented.
To apply, please send your resume, letter of interest, and three professional references to firstname.lastname@example.org. This search is open until filled.
—Senior Library Assistant – Lending and Public Computing (Grade 59) – 20 hours
Portland Public Library (PPL) is currently seeking candidates for the Senior Library Assistant position in Lending/Public Computing Services at the Main Library.
Lending/Public Computing provides high quality, efficient lending and public computing services to the people of Portland and Southern Maine. The Service Desk is the “front door” of the Library. The Senior Library Assistant is in the position of setting a welcoming and positive tone for each patron’s experience at the Library and provides an initial point of instruction to the public. Public Computing provides computer, printer, and scanner access to patrons of the Library.
Reporting to the Lending Desk Supervisor, the Senior Library Assistant is an integral member of the Lending/Public Computing desk services at the Main Library and provides customer service and support to library patrons. The Senior Library Assistant regularly works with a wide variety of members of the public and facilitates a variety of patron account matters. This individual must be able to interact effectively and manage sometimes challenging situations. This work is performed in a fast-paced environment and requires a desire to consistently provide exceptional customer service.
This is a 20 hour/week, part-time position and the pay band begins at $18.02/hour. The Library’s hours include evening and weekend hours, so this position’s schedule will include some of these. Excellent benefits include health, dental, and vision insurance, retirement options, and paid leave. This position is non-exempt and union-represented.
At the entry level, this position requires High school diploma, GED, or equivalent combination of experience and training which provides the following knowledge, abilities, and skills:
- Strong service orientation and demeanor appropriate to provide a high level of service to a diverse public
- Ability to communicate well verbally and in writing with Library staff and all members of the public
- High attention to detail
- Ability to remain calm, courteous, and accurate in an often fast-paced, demanding high pressure environment, juggling tasks and using excellent judgement
- Ability to work effectively and cooperatively with other members of library staff and administration
- Good working knowledge of authors and titles
- Proficiency in Microsoft Office 365, familiarity with database systems (integrated library system software preferred), and overall skill and comfort with computers and software in a technology-based environment
- Basic typing or keyboarding skills
- Commitment to enforce library rules effectively while maintaining a calm and professional demeanor
- Ability to work effectively and cooperatively with other members of Library staff and community partners
- Ability to learn new skills and processes as they evolve at the desk
- Language fluency in an additional language other than English is helpful
This position is performed in a busy and diverse public library environment, requires regular computer use, standing for extended periods of time, and lifting up to 25lbs. Public interaction sometimes involves working with people who present mental, emotional, or physical challenges.
To apply, please send your resume, letter of interest, and three references to email@example.com. This search is open until filled.